Onlymaker is a shoes brand, synchronized with the latest fashion trend, taking dedicated handmade craft work as well as an attractive price. Q1: What if I buy it and DO NOT fit? Before place an order, if you ask suggestion from us, then size still has problem, we will exchange the updated size to you for free. If there is quality problem, we will reprocess a new pair to you for free after the confirmation. Q2: When can I RECEIVE my shoes? You will receive your shoes within two weeks if no surprise,faster shipping or an urgent needing is still available, please contact us in detail. Q3: Can I CUSTOMIZE the shoes? Yes, you can customize the bottom color only (e.g red), please contact us for detail. Q4:When can I get RESPONSE after send you an email? We will reply all the emails sent between 4:00pm--3:00am (PDT time) within 3 hours. Others will be answered within 24 hours (except Sunday) Q5: What if i want to do the RETURN? For any problem, please contact us first, we will try our best to solve it. if you still need a return, you can return the item to our US or Germany office. We aim to help women realize their dream of owning the perfect shoes. Onlymaker makes your only shoes.